This software for self-hosted customer assistance and help desk offers a complete range of capabilities to streamline your support operations without requiring you to have knowledge in coding or server management. You can effortlessly set up the program thanks to its user-friendly interface, and then you can begin managing customer inquiries in an effective manner right away.
This software has the capability of transforming incoming emails into either support tickets or answers automatically, which is one of the most important functions that it offers. This guarantees that none of the customer communications are overlooked or misplaced in the overflowing inbox of electronic mail. You will have the ability to efficiently prioritize and manage all consumer inquiries if you centralize them within the ticketing system.
In addition, your customer service representatives will be able to respond to questions or concerns raised by customers immediately from the website’s email. This functionality streamlines the process for your agents, making it easier for them to respond to consumers in a timely and personalized manner without requiring them to transfer between various platforms or email applications. In addition, customers have the ability to easily create support tickets and provide responses to those tickets straight from your website, which improves the quality of the experience that they as a whole have.
Features
Email Superpowers
This email management programme offers a full suite of features and functionalities that go beyond the capabilities of typical email platforms. As a result, your existing email account will be upgraded to the next level when using this programme. You will have the ability to successfully manage your email communication and streamline your workflow thanks to the sophisticated tools and features that it provides.
Email to Tickets
Because of this functionality, the program will automatically generate support tickets in response to any new client emails that are received. Because this procedure is automated, it guarantees that none of the questions or concerns raised by customers will be overlooked and that they will be responded to and resolved without delay. You will be able to successfully manage and keep track of each encounter with a client if you centralize customer communications into tickets. This will allow you to provide a support experience that is both seamless and well-organized.
Notifications
By utilizing the notification tool, you can ensure that you are always up to date and that you are never unaware of an important event. You can stay informed about new tickets, replies, and tickets that have been assigned to you by receiving notifications on your mobile devices, via email, or via your browser. Because of these real-time notifications, you will be able to react fast and offer prompt help to your consumers, which will ensure that they are satisfied and will keep communication flowing efficiently.
Simple Installation
This application’s setup procedure was made to be user-friendly and uncomplicated, so you may install it with relative ease even if you have very limited or no experience with coding or servers. You may get the programme installed and operational in a matter of minutes if the instructions are clear and there is an installer that is straightforward to use. You won’t have any trouble installing the application because it comes with in-depth documentation that has all of the instructions you need to get it up and running.
Reports
Leverage the power of the data with the function that automates the generation of reports. The software compiles in-depth reports on a variety of components of your customer service and support system, including search analytics, article views, and ticket statistics. These reports provide vital insights into the success of your customer support operations, allowing you to detect trends, measure customer happiness, and make educated decisions to enhance your support processes.
Outstanding Performance
The application was developed with a performance-oriented design, which ensures that it runs smoothly and uses its resources effectively. Its lightweight design and optimized codebase contribute to lightning-fast page load times, which enables you to handle a big volume of issues and customer contacts without losing performance or the user experience. This is made possible by its lightning-fast page load times. Because of the application’s great performance, you will be able to give your clients with support that is prompt and responsive at all times.
Management of a Knowledge Base
Utilizing the in-depth management capabilities that are made available by the application, you will be able to efficiently organize your knowledge base. You may organize a database of information that is organized and easily accessible to your customers by classifying and labeling the articles in your store. Your customers will have access to more resources for self-help, and the workload for your support team will be reduced thanks to the sophisticated HTML editor that you can use to write articles that are both educational and visually beautiful.
Editor of Appearance
Utilizing the appearance editor, you are able to give the application a look and feel that is congruent with your company’s corporate identity. You also have the ability to simply manage menus and SEO tags using this capability, in addition to readily changing colors, graphics, and text elements. The live preview feature gives you the ability to view the changes as they happen in real time. This helps to ensure that the application accurately reflects your company’s branding and offers a unified experience to users.
Ready for Translation
The software was developed to be quickly translated into other languages, making it possible for it to be easily customized for use in a variety of countries and areas. You can translate the program without the need for any other software or complicated configuration files by taking advantage of the built-in translation tool that is accessible from the administration panel. Because of this capability, you’ll be able to appeal to a wide variety of users and extend your sphere of influence across the globe.
Responsive
The application is completely responsive and can adapt itself flawlessly to displays of varying sizes on a variety of devices. The user interface will automatically change itself to deliver the best possible viewing and interaction experience for your consumers no matter what device they use to access it: desktops, laptops, tablets, or mobile phones. No matter what kind of device your customers are using, they will always be able to easily access and interact with your support system because it has been designed with a responsive layout.
Open Source
Because you have unrestricted access to the application’s original, unencrypted and unobfuscated source code, you are free to modify and personalize it in accordance with the requirements that are unique to you. Because it is open-source, the software can be modified to meet the specific requirements of the user, new features can be added, and it can be integrated with other computer systems. You have the option of making the necessary adjustments yourself, or you may engage a freelancer to do it for you, giving you entire control and freedom over the process.
Lifetime License
You will only need to pay a one-time charge to purchase a lifetime license for the application in order to have unrestricted access to all of its features as well as any future updates. There are no ongoing costs or subscription models, so the return on your initial investment will be both cost-effective and substantial over the long run. You are able to use the software eternally without incurring any further costs when you purchase a lifetime license. This guarantees a consistent and dependable support solution.
Documentation
The application comes with a comprehensive offline documentation package that provides in-depth instructions and guidance on all aspects of its installation, configuration, and usage. This content can be accessed without an internet connection. You may go to the documentation whenever you require assistance because it details all of the features and functionalities of the product. This makes the documentation a very helpful resource. You will be able to exploit the full potential of the program and make the most of its benefits if you are provided with clear explanations and step-by-step instructions.
Social Login
Improve the experience of using your website by allowing social login options. Users are able to log in using the accounts they already have created on well-known third-party websites such as Facebook, Twitter, Envato, and Google, making the process much more straightforward. This makes the process of logging in more easier, removes the requirement for additional credentials, and decreases the amount of friction that users experience, which ultimately makes it much simpler for them to access and interact with the support system.
Professionally Designed
The application’s user interface has been carefully crafted in accordance with the principles outlined in Google’s material design standards. A polished and expert appearance is achieved as a result of the meticulous attention to detail with which each component of the design was made. Because of the attention to detail, the interface is visually appealing and easy to use, which improves the user experience as a whole and leaves a favorable impression on your consumers.
Search
The application supports a wide variety of integrated search providers, such as MySQL, Elasticsearch, and Algolia, amongst others, and hence offers powerful search capabilities. Users are able to locate the information they require within the application with lightning speed and pinpoint precision thanks to the excellent search tool. Users are able to improve their self-service capabilities and general efficiency by searching across many data sources, which enables them to find relevant articles, tickets, or other content.
The Rich Text Editor
Within the program itself, the ticket body area provides users with access to a robust rich text editor. Users will have an easier time composing and formatting their comments while using this editor. They have the ability to upload files, format code snippets, insert inline images, use preset responses for rapid responses, add hyperlinks, and utilize undo/redo and draught functions. The rich text editor offers a flexible and straightforward user interface for agents to utilize while interacting with clients, so ensuring that all messages are presented in an organized and legible manner.
Dark Mode
The application comes with a built-in dark mode feature, which gives users the ability to change to a darker color scheme if they so choose. The dark mode is not only aesthetically beautiful but also helps reduce eye strain, particularly during long periods of use in low-light conditions. This benefit is most noticeable when using the dark mode in environments where there is little or no natural light. Users are able to have a viewing experience that is unique to them and conducive to comfort by selecting the theme that best suits their preferences or by using the appearance editor to modify pre-existing themes.
User Settings
Within the application, users have the flexibility to modify their own personal settings to suit their needs. They have the ability to change settings such as their preferred language, time zone, nation, and any other options that are pertinent. This feature enables users to customize their experience according to their unique requirements and preferences, which in turn improves user satisfaction and engagement with the platform.
