osTicket Support Ticket System

osTicket is a popular and credible open source support ticket system. It uninterrupted routes inquiries created via email, web-forms and phone calls into a simple and easy-to-use, multi-user, web-based customer support platform.

osTicket is packed with more features and tools than most of the other expensive (and complex) support ticket systems on the market. The best part is, it’s completely free of cost. You get access to all the features — for free (no feature matrices).

osTicket Services:

  • Professional Installation
  • Training & Onboarding
  • Commercial Support
  • Customization Services
  • Hosting Services

osTicket features:

  • Custom Fields
  • Rich Text HTML
  • Ticket Filters
  • Help Topics
  • Agent Collision Avoidance
  • Assign and Transfer
  • Auto-Responder
  • Internal Notes
  • Service Level Agreements
  • Customer Portal
  • Dashboard Reports

Advantages of osTicket:

  • easy to allocate
  • low cost
  • ticket filters
  • eliminates the externals fragmentation
  • data can be scattered over page frames
  • Pages are mapped appropriately anywhere
  • efficient swapping
  • No need for considerations about fragmentation.

Disadvantages osTicket:

  • Longer memory time takes to access
  • Guarded page tables
  • Inverted page tables
  • Memory requirements
  • Page Table Length Register (PTLR) to limit virtual memory size
  • Internal fragmentation.

Echopx Technologies can help you identify the best solution for your help desk needs.

We provide professional services and the know-how to help you quickly implement and leverage the full potential of osTicket’s features and functionality for your business.

We can customize osTicket to meet your organization’s specific needs, if you let us know how we can help streamline your customer support and ticket system.

 

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