Introduction of Workshop Management System:
A workshop management system is a method of scheduling and managing repair services. Where can consumers send defective devices to be repaired and fixed physically? Each technician can visit the workplace to manage repair orders that have been delegated to them using the interface, which is very clear and uncomplicated. In the workshop, the technician can refresh the repair log while notifying the customer of each update.
Characteristics
- Management of requests for repair
- Handing the repair request by the admin person from the admin area (with a full list of all orders)
- Technicians handing out repair orders from the workshop area (only with a list of orders given to him/her)
Collection of repair requests
- From a public space
- Customer booking with payment handling
- Bookings made by clients can be managed
- For repair bookings, reservations from the client widget can be made anywhere.
From the work area
- Booking without processing payments by choosing the preset brand, gadget, and flaws from publicly available listings
- Booking and billing for repair orders from the workshop by the technician (the order will immediately assign to him/her)
Administrative region
- Booking without processing payments by choosing the preset brand, device, and customer information (admin can assign)
- Repair invoicing (admin can assign)
- Booking by choosing a preset brand, device, and defects
- Repair requests are manually invoiced. (By manually entering all details and excluding the option to exit)
- Brand administration for repairs
- Device administration for repairs
- Rectify equipment issues or handle services
- Management of users
- Managing user responsibilities
- Quick handling of responses
- Manage repair orders
- Managing repair tasks
- Management of customized sites
- Management of FAQs
- Advanced repair reporting method that is printable
System preferences
- General configurations
- Configurations for outgoing email
- Log (save in system log)
- Encourage the mailgun
- Encourage SMTP
- Support email (PHP function)
Gateways for SMS
- Gateway Nexmo
- Gateway for Twilio
Currency Settings
Arrangements for payment gateways
- COD (Cash on delivery)
- Stripe card payments
- Braintree card payments
- Square card payment
Implementation of Tax
- Is fixed or proportional
- Is tax involved or not
- SEO (Search engine optimization)
- Managing appearance
- Authenticating measures
- Configuration of Google Captcha
- Configuration of Google Captcha
- Localization
- Set the site’s translation options.
- Embed repair booking and tracking widgets into your current website
- Restoring and backing up databases
- Locale translation manager
- An application that is completely optimized and lightweight.
- Form CSRF Protection
- Overall detailed report
- Frontend display that can be customized
- Widget embedding
- SPA (Single page application)
Notifications
- Notifications via SMS for every step
- Alerts via email for each action
- Globally, notifications can be switched on or off.
- For a particular customer, notifications can be turned on or off.
- The customer will receive an email confirming their appointment using a device dispatch card.
- When the administrator orders the technician to address a physical problem, the technician will be notified.
- Tracking ID allows for the tracking of repair bills.
- Scanning a QR-Code will allow you to monitor repair invoices.
- Repair invoices are available in PDF file for printing and downloading.
- For repair booking, all payment channels can be configured to be bypassed. (from general settings)
Importing CSV
- You can update the brand list by importing the CSV file.
- You can add devices to the brand’s inventory by importing a CSV file.
- By importing the CSV file, the defects manifest for the device can be added.
- Every upload will go through back-end validation processing.
