ChatBot Features

Personalized, Persistent, 24/7 ChatBot

A personalized welcome message goes a long way to light up one’s day. ChaBot can greet returning users or show your message in the notification area. What is worse than not having a live chat on your website? It is getting a “No one is Available to Chat” message. ChatBot is always there to help your site users.

Plug and Play ChatBot

Usually, chatbots need extensive training and integration. ChatBot is plug n’ play. If your website is in the English language – you can simply Install WPBot, set your email and you are ready to go. For other languages – you can change all the bot responses from the backend in 15 minutes. Of course, you have the option to take it all the way and really make the ChatBot intelligent with machine learning and AI using Dialogflow!

Artificial Intelligence & NLP

WPBot is Intelligent. Integrated with Google’s Natural Language Processing (NLP) and AI through DialogFlow V2. It is capable of Small Talk, can carry on a conversation flow and fulfill any reasonable request. The feature is optional and initial training data is bundled with the plugin.

Once AI is enabled with an agent API key, ChatBot is fully integrated with DialogFlow and it will automatically match against the intents you created inside Dialogflow including follow up intents, Facebook rich message, card options etc.

How the ChatBot Works

WPBot follows a streamlined algorithm and workflow to fulfill a user request. See the diagram below to understand how the ChatBot works:

User Intent Detection from Natural Language Input

ChatBot Works Based on Two Types of User Intents for Commands.

Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Predefined Intent examples are Simple Text Responses (created inside WordPress backend), Website Search, email subscription, Call Me Back, Feedback Collection, Frequently Asked Questions, Support email etc.

Custom intents give you the option to build a truly human-like, intelligent and comprehensive chatbot. Build any type of Intent and Responses (including rich message responses) directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, ChatBot will display them when user inputs match with your Custom Intents along with the responses you created. You can also build Rich responses by enabling Facebook messenger Response option.

In addition, you can also Enable Chained Questions and Answers using Follow Up Intents, Contexts, Entities etc. and then have resulting answers from your users emailed to you or use your own web hooks. This feature lets you create a series of questions inside DialogFlow that will be asked by the bot and based on the user inputs a response will be displayed, emailed to you or anything else you wish using webhooks.

ChatBot also supports Rich responses using Facebook Messenger integration and Cards. This allows you to display Images, Cards, Quick Text Reply or Custom PayLoad inside the ChatBot window.

Integrated FaceBook Messenger Live Chat and More

Integrate FaceBook Messenger experience directly into your website. This allows your customers to interact with your business any time with the same personalized, rich-media experience they get on FaceBook Messenger Live Chat! This feature is completely optional and is not required for normal chatbot activity.

The main purpose of this feature is to provide a Live chat channel for support in addition to the chatbot.

A separate FaceBook Messenger ChatBot addon is availabl that extends the ChatBot functionality so the ChatBot can chat with your users on your Facebook Page & Facebook Messenger. Utilize our ChatBot on your website as a hub to respond to customer questions powered by DialogFlow’s machine learning, do website search  or product search on the FaceBook and Messenger platforms.

Onsite Retargeting, Remarketing, Conversion Optimization, Exit Intent

Recover up to 15% of Abandoning Visitors with Onsite Retargeting. WPBot detects exiting Visitors and displays a targeted offer to your visitor determined by you. Up to 25% of retargeted visitors will respond to your message and turn into customers. Targeted offers can be a coupon code, free ebook or any exciting offer of your choice

The Onsite Retargeting helps your Conversion rate optimization by showing your special offers and coupons on Exit Intent, Time Interval or Page Scroll Down inside the chatbot window. Get rid of those other Exit Intent popups with a chatbot that talks directly with the shopper. Reduce Abandoned Cart by showing timely messages with the Chat Bot!

All of these will translate into a much higher rate of customer conversions by reducing the potentials for bounce backs.

Simple Text Responses

Create unlimited text responses from your WordPress backend. The ChatBot uses an advanced search algorithm for natural language phrases matching with user input.

Newsletter Subscription

ChatBot can prompt User for email subscription. Link this with your Retargeting ChatBot window popup and a special offer. People can register their email address that you can later export! GDPR compliant with unsubscribe command option from the ChatBot!

Light Integration with almost any 3rd party live chat systems

Want to offer your site users with options to reach out to you for live support? ChatBot can lightly integrate with Facebook messenger and almost any other 3rd party Live Chat systems that provide a unique chat page URL.

ChatBot Widget ShortCode

ChatBot provides a handy ChatBot widget that you can place anywhere on any of your pages inline using a handy shortcode! This unique feature opens up a lot of new and unique possibilities to use the ChatBot in innovative ways! When you use the ChatBot widget shortcode on a page, the floating ChatBot icon is automatically turned off for that page.

Embed ChatBot on Any Other WebSite

The ChatBot can be embedded on any other website by copying a few lines of code – Including Static HTML or any PHP based system or any other CMSs. Own multiple websites or just want to let other people use your Bot on their websites? Now you can! Once embedded on other sites, the ChatBot will function as it does on your own site!

ShortCode for Page

Load ChatBot on any page itself with shortcode. With this feature, you can create a single landing page for your users to Chat with your Bot!

Skype, WhatsApp, Viber, Web Link & Phone Call Icon Integration

You can also Enable quick icons for Skype, WhatsApp, Viber, Any Web Link & Phone Call with the chat window. If you provide support through any of those channels then this is a great way to serve your customers.

Personalize your ChatBot!

Choose from one of the 5 modern chat window templates. Upload your own background image to show behind the chat window. Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.

Language Support

MO/Pot file included but not really necessary unless you want to translate the backend as well. Otherwise, every Chat Bot response and system text displayed on the chat window can be edited from the ChatBot back end easily and quickly.

**Please note that multiple languages at the same time are NOT supported.

Image and Youtube Video Support

The ChatBot supports images and youtube videos. Simply paste any image (jpg or gif) or youtube video’s full link inside the ChatBot’s Language Center or your Dialogflow intent responses and they will start displaying inside the ChatBot! Add from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options.

Bot Activity Scheduling

You can schedule the day and time during which the ChatBot will operate. This opens up the possibility of running the Bot in conjunction with another Live chat support system. You can schedule ChatBot to run only when you are not available for Live chat outside of your normal office hours. Ensure that your shoppers are never left hanging for an answer.

Use ChatBot without Any Technical Knowledge – Plug n’ Play!

Sure, there are extra benefits to using Dialogflow and its advanced features. But you can have a powerful bot right out of the gate without using Dialogflow right away or ever at all! ChatBot’s predefined intents can work out of the box and without integration with DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually.

Advanced Site Search

This is the default user intent. ChatBot will conduct an advanced website search and try to match user queries with your website contents and show results.

In-Chat Support and Contact

ChatBot provides support directly from the Chat window. You can add commonly asked questions (FAQ) and answers in the backend that ChatBot will display when the user goes to support area. If the user does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!

Call Me Back

The Call Me Back feature of this chat bot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective customer’s phone number and allows you to call them back at your conveniences.

Collect Customer Feedback

Users can quickly select a Send Feedback option and email about their shopping experience on your website. Collect Customer Feedback and improve your eCommerce website with ChatBot.

Available ChatBot AddOns

• Conversational Forms Pro Addon
• Live Chat Addon
• Chat Sessions AddOn
• FacebBook Messenger Addon
• WhatsApp ChatBot Integration Addon
• OpenAI GPT-3 Integration Addon
• Extended Search Addon
• White Label Addon
• Mailing List Integration AddOn
• Extended UI (2 additional templates)
• Settings Import/Export
• Multi Language AddOn
• Voice Message AddOn
• Simple text Responses Pro AddOn
• Voice communication Addon
• Woocommerce AddOn
• Telegram AddOn

FREE CONVERSATIONAL FORM BUILDER ADDON

Use the Conversational form builder AddOn to create conversations and forms for a native WordPress ChatBot experience without any 3rd party integrations. Conversational forms can also be emailed to you.

CHAT SESSIONS ADDON

This AddOn saves the user chat sessions with the bot. This allows you to check the step by step user interactions and helps you fine tune the bot for better support and performance.

FACEBBOOK MESSENGER ADDON

Extend the ChatBot functionality to add the ability for ChatBot to chat with the users on a Facebook page & messenger. Utilize the ChatBot on your website as a hub to respond to customer questions on your FaceBook page!

EXTENDED SEARCH ADDON

Extends ChatBot search power to include almost any Custom Post Type beyond just Pages and Posts! Results are displayed by blocks for different post types. Supports WooCommerce and displays product prices along with product titles and features images.

LIVE CHAT ADDON

Provide Live Human Chat support along with the ChatBot! Users can request Live Chat support by clicking a button or a command inside the ChatBot. Perfect for small businesses to provide an integrated automated & human support.

WHITE LABEL WPBOT ADDON

The WhiteLabel AddOn allows you to replace the QuantumCloud Logo and QuantumCloud branding with yours. Suitable for developers and agencies interested in providing ChatBot services for their clients. This AddOn license Does NOT give any right to Resell the product.

And More…

Interactions

• Create simple text responses easily from your WordPress backend.
• Advanced search algorithm for natural language phrase matching with user input.
• Adjust the Phrase matching accuracy according to your need
• Advanced, fast Site search of your pages and posts to answer user questions
• Create FAQ area with multiple questions and answers (supports html)
• Send e-mail, Call Me Back & Feedback Collection
• Collect Customer Feedback by email option.
• Collect User e-mail for newsletter Subscription
• Automatically supports images (jpgs, animated gifs) and Youtube Videos from ChatBot Language Settings Responses
• Simply paste any image (jpg or gif) or youtube video’s full link
• Add images from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options
• Add video in Support area just by pasting Youtube link
• Option to Disable Persistent Chat History across pages
• Option to Skip Greeting and Asking Name and e-mail
• Option to Skip Greeting for logged in users only.
• Skip Greetings and Trigger an Intent (like a Custom Form)
• Skip Greetings and Show Start Menu
• Show Start Menu After Greetings
• Option to enable/disable asking for e-mail address after asking name
• Enable Asking for Phone Number
• Quick access to Support ares of the ChatBot
• Quick Help for commands that can be used in-chat
• Admin customizable chat commands

DIALOGFLOW INTEGRATION

• Full integration with Google Artificial Intelligence, Machine Learning or AI Engine DialogFlow
• Natural Language Processing through Google’s DialogFlow
• Automatically supports Custom Intents and Responses You Create in Dialog Flow
• Automatically supports Follow Up Intents and step by step Question Answers through Dialogflow custom Intents
• Automatically supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app
• Automatically supports images (jpgs, animated gifs) and Youtube Videos from DialogFlow Intent Responses
• Advanced Name Recognition with DialogFlow
• Sample DialogFlow Agent for quick import

Customization Options

• Fine tune ChatBot icon position by pixels or percentages
• Option to choose on which pages ChatBot should load
• Option to disable ChatBot on Mobile Devices
• Option to Auto Open Chatbot Window For First Time Page Load
• Upload custom ChatBot icon
• Upload custom Agent icon
• Choose from 6 design templates for ChatBot interface
• Customize primary colors to match your site
• Upload your own background image
• Turn animations on/off
• Upload custom loading image for bot response
• Keyboard shortcut (ctrl+b) to open chatbot
• Customize bot response time
• Option to Keep ChatBot window open when browsing
• Hide/Show Icons at the bottom of ChatBot window
• Option to Enable Reset & Close Button at Top

User Conversions & Retargeting

• Onsite retargeting and remarketing to increase customer conversion rate.
• Show retargeting messages for customer on Exit Intent, After Scrolling Down “X” Percent, Or after “X” seconds.
• Trigger Retargeting on All Pages, Selected Pages Only or Page Wise
• Create different Retargeting messages for different pages
• Collect User e-mail for newsletter Subscription
• Prompt User for e-mail subscription with Retargeting Message
• Export e-mail Addresses as CSV
• Enable/Disable retargeting message sound
• Out of focus Browser tab flashing with custom message for retargeting messages
• Custom Background color for retargeting messages.
• Connect retargeting messages with any custom intent created in DialogFlow
• Collect Customer Feedback by email option.

Notification Builder

• Add multiple site notifications to show above the ChatBot icon
• Select an Intent for Click Action
• Show or Hide Opening Notifications
• Add links to any Intent in the Notification area so user can directly browse to the useful parts
• Set Interval between notifications.

Start Menu

• Manage the Start Menu buttons with Drag and Drop
• Option to Enable/Disable all ready intents like Site Search, Call Me, e-mail, FAQ, newsletter subscription etc.
• Rearrange the Start Menu Items
• Add Custom Menu Button with Link
• Option to set after how many failed attempt to show Start Menu

Interactive Forms

Extend the Start Menu with the powerful (free or pro) Conversational Forms Addon. It is a visual, drag and drop form builder. Conversations or forms can be emailed to you and saved in the database (pro feature). You can create:

• Conditional Menu Driven Conversations
• Standard Contact Forms
• Dynamic, conditional Forms – where fields can change based on the user selections
• Job Application Forms
• Lead Capture Forms
• Various types of Calculators
• Feedback Survey Forms etc.

Language Support

• Works with any language (multiple language support is actively being worked on).
• Advanced Language Center to edit and change every ChatBot responses, System languages, stop words and info messages!
• Stop Words dictionary included and editable by admin. Bot will automatically exclude stop words from search criteria and chat commands
• Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.
• Mo/pot file included so you can translate backend to any language
• RTL support

Embedding Features

• Embed code to use the ChatBot on any other website including static HTML website
• Widget Shortcode with the possibility to Load specific Intent (forms etc.) on a page or post.
• Shortcode for Click to Chat Button with the possibility to Load specific Intent (forms etc.) on a page or post
• Shortcode for ChatBot on a Page or post (without floating icon)

Button Integrations

• Full Integration with FaceBook Messenger for Customer Live Chat as a floating button
• Light Integration with Skype, WhatsApp, Viber, Web Link & Phone Call
• Integrate with 3rd party Live Chat services that provides a stand alone chat page link like Tawk.to

Misc. Features

• Persistent chat history over shopper session on website
• Option to Disable persistent chat history (Chat history is reset in every page)
• Remember chat history in browser local storage and greet returning users
• Option to Open pages in new or same window from search results
• GDPR compliance (message with link to Privacy page)
• Unsubscribe Command
• Schedule day and time when ChatBot will run. Make ChatBot work with other Live chat software.
• Plugin Auto Upgrades from WordPress backend
• Priority Support

Useful ChatBot AddOns

• Conversational Forms Pro Addon
• Live Chat Addon
• Chat Sessions AddOn
• FacebBook Messenger Addon
• WhatsApp ChatBot Integration Addon
• OpenAI GPT-3 Integration Addon
• Extended Search Addon
• White Label Addon
• Mailing List Integration AddOn
• Extended UI (2 additional templates)
• Settings Import/Export
• Multi Language AddOn
• Voice Message AddOn
• Simple text Responses Pro AddOn
• Voice communication Addon
• Woocommerce AddOn
• Telegram AddOn