ChatBot is the next Generationย Plugin for WordPress with some very useful, ready to use tools. Conversational user experience is the future of technology. Enter ChatBot โ a new way of user interaction that allows your WordPress website to connect with your users on a personal level while creating a more natural interaction that mimics the physical world.
24/7/365 ChatBot can provide Intelligent live chat support and interact with your users to provide site search, support, feedback, email subscription or callback service. Use the bot notification and the on-site Retargeting feature to get user focus on a product or service that you offer. Increase customer satisfaction, Collect email addresses, reduce costs to scale and improve the ability to engage users.
No Hefty Monthly Fees
Lifetime usage. No need to renew. Ever!
Fraction of cost compared to others.
No usage limit
Own Everything
Nothing is saved on your server.
ChatBot Features
Personalized, Persistent, 24/7 ChatBot
A personalized welcome message goes a long way to light up oneโs day. ChaBot can greet returning users or show your message in the notification area. What is worse than not having a live chat on your website? It is getting a โNo one is Available to Chatโ message. ChatBot is always there to help your site users.
Plug and Play ChatBot
Usually, chatbots need extensive training and integration.ย ChatBot is plug nโ play. If your website is in the English language โ you can simply Install WPBot, set your email and you are ready to go. For other languages โ you can change all the bot responses from the backend in 15 minutes. Of course, you have the option to take it all the way and really make the ChatBotย intelligent with machine learning and AIย using Dialogflow!
Artificial Intelligence & NLP
WPBot is Intelligent. Integrated withย Googleโs Natural Language Processingย (NLP) and AI throughย DialogFlow V2. It is capable ofย Small Talk, can carry on a conversation flow and fulfill any reasonable request. The feature is optional andย initial training data is bundled with the plugin.
Once AI is enabled with an agent API key, ChatBot is fully integrated with DialogFlow and it will automatically match against the intents you created inside Dialogflow including follow up intents, Facebook rich message, card options etc.
How the ChatBot Works
WPBot follows a streamlined algorithm and workflow to fulfill a user request. See the diagram below to understand how the ChatBot works:
User Intent Detection from Natural Language Input
ChatBot Works Based on Two Types of User Intents for Commands.
Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Predefined Intent examples are Simple Text Responses (created inside WordPress backend), Website Search, email subscription, Call Me Back, Feedback Collection, Frequently Asked Questions, Support email etc.
Custom intentsย give you the option to build a truly human-like, intelligent and comprehensive chatbot. Build any type of Intent and Responses (including rich message responses) directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, ChatBot will display them when user inputs match with your Custom Intents along with the responses you created. You can also build Rich responses by enabling Facebook messenger Response option.
In addition, you can also Enable Chained Questions and Answers usingย Follow Up Intents, Contexts, Entities etc. and then have resulting answers from your users emailed to you or use your own web hooks. This feature lets you create a series of questions inside DialogFlow that will be asked by the bot and based on the user inputs a response will be displayed, emailed to you or anything else you wish using webhooks.
ChatBot also supports Rich responses using Facebook Messenger integrationย andย Cards. This allows you to display Images, Cards, Quick Text Reply or Custom PayLoad inside the ChatBot window.
Integrated FaceBook Messenger Live Chat and More
Integrate FaceBook Messenger experience directly into your website. This allows your customers to interact with your business any time with the same personalized, rich-media experience they get on FaceBook Messenger Live Chat! This feature is completely optional and is not required for normal chatbot activity.
The main purpose of this feature is to provide aย Live chat channel for support in addition to the chatbot.
A separate FaceBook Messenger ChatBot addon is availabl that extends the ChatBot functionality so the ChatBot can chat with your users on your Facebook Page & Facebook Messenger. Utilize our ChatBot on your website as a hub to respond to customer questions powered by DialogFlowโs machine learning, do website searchย or product search on the FaceBook and Messenger platforms.
Onsite Retargeting, Remarketing, Conversion Optimization, Exit Intent
Recover up to 15% of Abandoning Visitors withย Onsite Retargeting. WPBot detects exiting Visitors and displays a targeted offer to your visitor determined by you. Up to 25% of retargeted visitors will respond to your message and turn into customers. Targeted offers can be a coupon code, free ebook or any exciting offer of your choice
The Onsite Retargeting helps your Conversion rate optimization by showing your special offers and coupons onย Exit Intent,ย Time Intervalย orย Page Scroll Downย inside the chatbot window. Get rid of those other Exit Intent popups with a chatbot that talks directly with the shopper. Reduce Abandoned Cart by showing timely messages with the Chat Bot!
All of these will translate into a muchย higher rateย ofย customer conversionsย by reducing the potentials for bounce backs.
Simple Text Responses
Create unlimited text responses from your WordPress backend. The ChatBot uses an advanced search algorithm for natural language phrases matching with user input.
Newsletter Subscription
ChatBot can prompt User for email subscription. Link this with your Retargeting ChatBot window popup and a special offer. People can register their email address that you can later export! GDPR compliantย with unsubscribe command option from the ChatBot!
Light Integration with almost any 3rd party live chat systems
Want to offer your site users with options to reach out to you for live support? ChatBot can lightly integrate with Facebook messenger and almost any other 3rd party Live Chat systems that provide a unique chat page URL.
ChatBot Widget ShortCode
ChatBot provides a handy ChatBot widget that you can place anywhere on any of your pages inline using a handy shortcode! This unique feature opens up a lot of new and unique possibilities to use the ChatBot in innovative ways! When you use the ChatBot widget shortcode on a page, the floating ChatBot icon is automatically turned off for that page.
Embed ChatBot on Any Other WebSite
The ChatBot can be embedded on any other websiteย by copying a few lines of code โ Including Static HTML or any PHP based system or any other CMSs. Own multiple websites or just want to let other people use your Bot on their websites? Now you can! Once embedded on other sites, the ChatBot will function as it does on your own site!
ShortCode for Page
Load ChatBot on any page itselfย with shortcode. With this feature, you can create a single landing page for your users to Chat with your Bot!
Skype, WhatsApp, Viber, Web Link & Phone Call Icon Integration
You can also Enable quick icons forย Skype, WhatsApp, Viber, Any Web Linkย & Phone Call with the chat window. If you provide support through any of those channels then this is a great way to serve your customers.
Personalize your ChatBot!
Choose from one of theย 5 modern chat window templates. Uploadย your ownย background image to show behind the chat window. Addย multiple variations of ChatBot responsesย for each node. They will beย used randomlyย and give an appearance of more human like responses.
Language Support
MO/Pot file included but not really necessary unless you want to translate the backend as well. Otherwise, every Chat Bot response and system text displayed on the chat window can be edited from the ChatBot back end easily and quickly.
**Please note thatย multiple languages at the same time are NOT supported.
Image and Youtube Video Support
The ChatBot supportsย images and youtube videos. Simply paste any image (jpg or gif) or youtube videoโs full link inside the ChatBotโs Language Center or your Dialogflow intent responses and they will start displaying inside the ChatBot! Add from your WordPress media library orย Giphy animated gifย images easily and quickly from the ChatBot language center with the floating image options.
Bot Activity Scheduling
You canย schedule the day and time during which the ChatBot will operate. This opens up the possibility of running the Bot in conjunction with another Live chat support system. You can schedule ChatBot to run only when you are not available for Live chatย outside of your normal office hours. Ensure that your shoppers are never left hanging for an answer.
Use ChatBot without Any Technical Knowledge โ Plug nโ Play!
Sure, there are extra benefits to using Dialogflow and its advanced features. But you can have a powerful bot right out of the gate without using Dialogflow right away or ever at all! ChatBotโs predefined intents can work out of the boxย and without integration with DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually.
Advanced Site Search
This is the default user intent. ChatBot will conduct an advanced website search and try to match user queries with your website contents and show results.
In-Chat Support and Contact
ChatBot provides support directly from the Chat window. You can add commonly asked questions (FAQ) and answers in the backend that ChatBot will display when the user goes to support area. If the user does not find answers to his question in the FAQ, he can opt toย send an emailย to site admin by chatting!
Call Me Back
The Call Me Back feature of this chat bot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective customerโs phone number and allows you to call them back at your conveniences.
Collect Customer Feedback
Users can quickly select a Send Feedback option and email about their shopping experience on your website. Collect Customer Feedback and improve your eCommerce website with ChatBot.
Available ChatBot AddOns
- Conversational Formsย Pro Addon
- Live Chatย Addon
- Chatย Sessionsย AddOn
- FacebBookย Messengerย Addon
- WhatsAppย ChatBot Integration Addon
- OpenAI GPT-3ย Integration Addon
- Extended Searchย Addon
- White Labelย Addon
- Mailing Listย Integration AddOn
- Extendedย UI (2 additional templates)
- Settings Import/Export
- Multi Languageย AddOn
- Voice Messageย AddOn
- Simple text Responses Pro AddOn
- Voiceย communication Addon
- Woocommerceย AddOn
- Telegramย AddOn
FREE CONVERSATIONAL FORM BUILDER ADDON
Use theย Conversational form builderย AddOn to create conversations and forms for a native WordPress ChatBot experience without any 3rd party integrations. Conversational forms can also be emailed to you.
CHAT SESSIONS ADDON
This AddOn saves the user chat sessions with the bot. This allows you to check the step by step user interactions and helps you fine tune the bot for better support and performance.
FACEBBOOK MESSENGER ADDON
Extend the ChatBot functionality to add the ability for ChatBot to chat with the users on a Facebook page & messenger. Utilize the ChatBot on your website as a hub to respond to customer questions on your FaceBook page!
EXTENDED SEARCH ADDON
Extends ChatBot search power to include almost any Custom Post Type beyond just Pages and Posts! Results are displayed by blocks for different post types. Supports WooCommerce and displays product prices along with product titles and features images.
LIVE CHAT ADDON
Provide Live Human Chat support along with the ChatBot! Users can request Live Chat support by clicking a button or a command inside the ChatBot. Perfect for small businesses to provide an integrated automated & human support.
WHITE LABEL WPBOT ADDON
The WhiteLabel AddOn allows you to replace the QuantumCloud Logo and QuantumCloud branding with yours. Suitable for developers and agencies interested in providing ChatBot services for their clients. This AddOn license Does NOT give any right to Resell the product.
And Moreโฆ
WPBot ChatBot Feature Highlights
Interactions
- Create simpleย text responsesย easily from your WordPress backend.
- Advanced search algorithm forย natural language phrase matchingย with user input.
- Adjust theย Phrase matching accuracyย according to your need
- Advanced, fastย Site search of yourย pages and posts to answer user questions
- Createย FAQ areaย with multiple questions and answers (supports html)
- Sendย e-mail,ย Call Me Backย &ย Feedbackย Collection
- Collectย Customer Feedbackย by email option.
- Collectย User e-mail forย newsletter Subscription
- Automatically supports images (jpgs, animated gifs) andย Youtube Videosย from ChatBot Language Settings Responses
- Simplyย pasteย any image (jpg or gif) or youtube videoโs full link
- Add images from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with theย floating image options
- Addย video in Support areaย just by pasting Youtube link
- Option toย Disable Persistentย Chat History across pages
- Option toย Skip Greeting and Asking Name and e-mail
- Option to Skip Greeting forย logged in users only.
- Skipย Greetings andย Trigger an Intentย (like a Custom Form)
- Skip Greetings andย Show Start Menu
- Showย Start Menu After Greetings
- Option to enable/disable asking for e-mailย address after asking name
- Enableย Asking for Phone Number
- Quick accessย to Support ares of the ChatBot
- Quick Help for commandsย that can be used in-chat
- Admin customizableย chat commands
DIALOGFLOW INTEGRATION
- Full integration with Google Artificial Intelligence, Machine Learning orย AI Engine DialogFlow
- Natural Language Processingย through Googleโs DialogFlow
- Automaticallyย supportsย Custom Intents and Responsesย You Create in Dialog Flow
- Automatically supportsย Follow Up Intentsย and step by step Question Answers through Dialogflow custom Intents
- Automatically supportsย Rich Message Response & Card Responsesย from Dialogflow as FaceBook messenger app
- Automaticallyย supports images (jpgs,ย animated gifs) and Youtube Videos from DialogFlow Intent Responses
- Advancedย Name Recognition with DialogFlow
- Sample DialogFlow Agentย forย quick import
Customization Options
- Fine tune ChatBot icon position by pixelsย orย percentages
- Option to choose on which pages ChatBot shouldย load
- Option toย disable ChatBot on Mobile Devices
- Option toย Auto Open Chatbot Window For First Timeย Page Load
- Uploadย custom ChatBotย icon
- Upload customย Agent icon
- Choose fromย 6 design templatesย for ChatBot interface
- Customizeย primary colors to match your site
- Upload your ownย backgroundย image
- Turnย animationsย on/off
- Uploadย custom loading imageย for bot response
- Keyboard shortcutย (ctrl+b)ย to open chatbot
- Customize botย responseย time
- Option to Keep ChatBot window open when browsing
- Hide/Showย Iconsย at the bottom of ChatBot window
- Option to Enableย Reset & Closeย Button at Top
User Conversions & Retargeting
- Onsiteย retargeting and remarketingย to increase customer conversion rate.
- Showย retargetingย messages for customer onย Exit Intent, After Scrolling Down โXโ Percent, Or after โXโ seconds.
- Trigger Retargeting onย All Pages,ย Selected Pagesย Only orย Page Wise
- Createย different Retargeting messagesย for different pages
- Collectย User e-mail forย newsletter Subscription
- Prompt Userย forย e-mail subscription withย Retargeting Message
- Exportย e-mail Addresses as CSV
- Enable/Disableย retargeting message sound
- Out of focusย Browser tab flashingย with custom message for retargeting messages
- Custom Background colorย for retargeting messages.
- Connectย retargeting messages with any custom intentย created in DialogFlow
- Collectย Customer Feedbackย by email option.
Notification Builder
- Addย multiple site notificationsย to show above the ChatBot icon
- Select anย Intentย for Click Action
- Show or Hideย Opening Notifications
- Add linksย to any Intent in the Notification area so user can directly browse to the useful parts
- Setย Intervalย between notifications.
- Manage theย Start Menuย buttons withย Drag and Drop
- Option toย Enable/Disable all ready intents like Site Search, Call Me, e-mail, FAQ, newsletter subscription etc.
- Rearrangeย the Start Menu Items
- Add Custom Menu Button withย Link
- Option to set after how many failed attempt to show Start Menu
Interactive Forms
Extend the Start Menu with theย powerful (free or pro)ย Conversational Formsย Addon. It is a visual,ย drag and dropย form builder. Conversations or forms can beย emailedย to you andย saved in the database (pro feature). You can create:
- Conditionalย Menu Driven Conversations
- Standard Contact Forms
- Dynamic,ย conditional Formsย โ where fields can change based on the user selections
- Jobย Application Forms
- Lead Captureย Forms
- Various types ofย Calculators
- Feedbackย Surveyย Forms etc.
Language Support
- Works withย any languageย (multiple language support is actively being worked on).
- Advanced Language Center to edit and change every ChatBot responses, System languages, stop words and info messages!
- Stop Wordsย dictionary included and editable by admin. Bot will automatically exclude stop words from search criteria and chat commands
- Addย multiple variationsย ofย ChatBot responsesย for each node. They will be used randomly and give an appearance of more human like responses.
- Mo/pot file included so you can translate backend to any language
- RTL support
Embedding Features
- Embed code to use the ChatBotย on any other website including static HTML website
- Widget Shortcodeย with the possibility toย Load specific Intentย (formsย etc.) on a page or post.
- Shortcode forย Click to Chatย Button with the possibility toย Load specific Intentย (formsย etc.) on a page or post
- Shortcode for ChatBot on a Page or postย (without floating icon)
- Full Integration withย FaceBook Messenger for Customer Live Chatย as a floating button
- Light Integration withย Skype, WhatsApp, Viber, Web Link & Phone Call
- Integrate with 3rd party Live Chat servicesย that provides a stand alone chat page link like Tawk.to
Misc. Features
- Persistent chat historyย over shopper session on website
- Option toย Disable persistent chat historyย (Chat history is reset in every page)
- Remember chat history in browser local storage andย greet returning users
- Option to Open pages in new or same window from search results
- GDPRย compliance (message with link to Privacy page)
- Unsubscribe Command
- Schedule day and time when ChatBot will run. Make ChatBot work with other Live chat software.
- Pluginย Auto Upgrades from WordPress backend
- Priority Support
Useful ChatBot AddOns
- Conversational Formsย Pro Addon
- Live Chatย Addon
- Chatย Sessionsย AddOn
- FacebBookย Messengerย Addon
- WhatsAppย ChatBot Integration Addon
- OpenAI GPT-3ย Integration Addon
- Extended Searchย Addon
- White Labelย Addon
- Mailing Listย Integration AddOn
- Extendedย UI (2 additional templates)
- Settings Import/Export
- Multi Languageย AddOn
- Voice Messageย AddOn
- Simple text Responses Pro AddOn
- Voiceย communication Addon
- Woocommerceย AddOn
- Telegramย AddOn