Effective Date: May 24, 2025
Last Updated: May 24, 2025

At EchoPx Technologies, we strive to deliver exceptional service. However, we understand there may be circumstances where a refund or cancellation is necessary. This policy outlines your rights and our obligations.

1. Cancellation Policy

  • Before Work Starts: Full refund if the project is canceled before any work begins.

  • After Work Commences: A partial refund may be issued based on the percentage of work completed.

  • No Refund: If a project is over 70% complete, or final assets have been delivered and approved.

2. Refund Policy

Refunds will not be issued in the following cases:

  • Delays caused by the client (e.g., lack of input, late communication)

  • Monthly retainers or recurring services already rendered

  • Third-party services (domains, hosting, paid plugins, software licenses)

  • Change in client requirements after scope agreement

Refund requests must be submitted in writing within 7 days of service delivery.

3. Subscription & Monthly Services

  • You may cancel monthly services (e.g., SEO, maintenance) with a 15-day written notice.

  • No refunds are issued for the ongoing billing cycle once the service has begun.

4. Dispute Resolution

If you’re unsatisfied, we encourage open communication. Reach out to us at info@echopx.com and we will do our best to resolve the issue amicably.