Ecommerce Product Management
EchoPx ecommerce functionality supports product creation and management, product categories, product attributes and variations, product images, product bundles, product reviews, product search, product listing pages and product detail pages.
These ecommerce product management features organize catalogue information in a structured way and present products clearly to customers. Product search helps shoppers who already know what they want, while bundles give the business another way to group products.
Ecommerce Customer Management
EchoPx customer management features include customer registration and login, OTP verification, forgot and reset password functionality, customer profile management, multiple shipping addresses and customer order history.
Customers get a structured account area to manage their details and review past purchases, while the business gets a consistent framework that connects customer information with orders and delivery details.
Ecommerce Shopping Cart & Wishlist
The ecommerce shopping cart supports add-to-cart functionality, quantity updates, item removal and cart summaries, along with wishlist management.
Customers can review and adjust what they intend to purchase before checkout, and save products for later — useful for larger catalogues or products that shoppers compare before buying.
Ecommerce Checkout System
The approved EchoPx checkout features include a checkout page, address selection, order creation, coupon support, loyalty support, payment selection and order confirmation.
Checkout connects customer information, cart data, payment choice and order creation in one consistent flow, which makes it one of the most important areas to align with store operations.
Ecommerce Order Management
EchoPx supports customer order tracking, order history, order details, invoice download, admin order management and updates for both order status and payment status.
Customers can review order information and follow progress, while administrators manage orders and keep order and payment statuses updated through the backend.
Ecommerce Payment System
EchoPx supports online payment integration, cash on delivery support, payment status tracking and failed payment handling.
Payment selection is part of checkout, while payment status tracking connects checkout with order administration. Cash on delivery can sit alongside online payment options where it fits the business model. The specific payment implementation is defined as part of the project scope.
Ecommerce Shipping & Delivery Management
EchoPx supports shipping zones, delivery charge calculation, delivery information management and shipping status tracking.
These capabilities make shipping an integrated part of order management rather than a disconnected activity.
Ecommerce Refund Management
The approved feature set includes customer refund requests, refund approval, refund tracking and refund history.
A defined workflow runs from the customer’s request through administrative review to ongoing status visibility, helping manage after-sales activity consistently.
Product Review Management
EchoPx supports customer product reviews along with admin review approval and management.
Reviews can appear as part of the product experience, while administrative controls let the store team manage review content according to the chosen workflow.
Ecommerce Support Ticket System
EchoPx supports customer ticket creation, ticket conversations and admin ticket management.
Customers raise a request and continue the conversation within the ticket, while administrators manage tickets from the backend — a dedicated support path connected to the online store.
Ecommerce CMS
The EchoPx ecommerce CMS supports the home page, shop page, product page, cart and checkout pages, order success page, track order page, About Us, Contact Us, Privacy Policy, Terms and Conditions, Refund Policy, Shipping Policy and additional dynamic CMS pages.
A custom ecommerce CMS gives the business control over customer-facing content without separating core store pages from the rest of the ecommerce experience.
Ecommerce Templates
EchoPx supports multiple ready-made ecommerce templates across grocery, electronics, furniture, fashion, luxury fashion, jewelry, beauty, sports, books, chocolate, food, automotive, healthcare, industrial B2B, saree, meat and seafood categories.
Templates provide a starting structure for different types of online stores, while theme customization and content management let the presentation be adapted to business needs.
Ecommerce Theme Management
EchoPx supports theme switching, theme customization, banner management, homepage section management, and font and color settings.
Banner and homepage section management help change prominent storefront content, while font and color settings support visual consistency across the online store.
Custom Ecommerce Admin Panel
The admin dashboard supports administration for products, categories, customers, orders, reviews, refunds, tickets, themes and website settings.
It is one place to manage catalogue maintenance, sales operations, post-purchase activity and ongoing storefront administration. For businesses looking for an ecommerce website with an admin panel, this backend is a central part of the solution.
Ecommerce API Support
EchoPx supports authentication APIs, product APIs, cart APIs, order APIs and customer APIs, together with mobile app connectivity support.
API support allows ecommerce data and functions to be made available to connected experiences where required, and works with the mobile app support described next.
Mobile App Support
The approved feature set includes Android APK support, customer login, product browsing, cart and wishlist, checkout, orders, notifications and API-based synchronization.
Core customer functions extend into an Android app experience, with API-based synchronization connecting the app to the ecommerce backend — an ecommerce website and mobile app as one connected solution rather than separate systems.
Additional Ecommerce Features
Additional approved features include multi-branch support, currency management, newsletter support, offer pages, product notifications, invoice generation, Google Map support and trust section management.
These can support specific requirements around store operations, promotional communication and website presentation. Multi-branch support can be relevant where the ecommerce operation includes more than one branch, and currency management supports stores that need configurable currency handling. Each is considered as part of the overall website scope.
