Chatbots are software applications that use artificial intelligence and natural language processing to simulate line chat conversations with end users. They can be used for customer service, allowing customers to get their questions answered quickly and easily via text or speech. Chatbots can save businesses a lot of time and money as they require little work from live human agents, and are able to process language in real time. This technology can greatly enhance service productivity by providing fast responses with minimal work from the end user. As chatbot technology develops further, it is likely that more businesses will begin utilizing this software due to its time savings capabilities and ease of use.
