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Support Ticketing system website and web application

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Turn support tickets into amazing customer experiences. 

EchoPx Technologies ticketing system makes delivering awesome, personal customer service easy for you and your team.

All of your customer conversations in one place.

Nothing slips through the cracks.

  • Email : - It takes less than three minutes to set up EchoPx Technologies as your new support inbox.
  • Twitter & Facebook : - See and respond to Tweets and Facebook wall posts that mention your business.
  • Live Chat : - Two-step integrations for leading chat providers like Olark and SnapEngage.
  • Phone Calls & SMS : - Log detailed notes of phone conversations and texts to save as tickets.

 

Get on the same page

EchoPx Technologies is built to make life easier for teams

  • Assign support tickets to anyone : - Assign tickets to other team members or groups. Everyone knows which tickets they’re responsible for, so nothing slips through the cracks.
  • Collaborate in real-time : - Never do duplicate work again. Collision Detection gives you a real-time look at who’s working on what.
  • Chat behind-the-scenes : -Add private notes that only you and your team can see. Ask questions, make suggestions, or review messages from new team members before they’re sent.

 

Save time and work faster

Make your whole team more productive

  • Insert canned replies : - Save answers to common questions, and insert them with a click into any message. Canned Replies save time, and help keep your brand’s voice consistent across agents.
  • Organize tickets with labels : - Create custom labels to organize tickets or tag them for future reference using whatever system works best for you.
  • Automate your workflow : - Use rules to automate the way tickets are handled. For example, assign a ticket to a team member based on who they come from, or flag messages that include the word "urgent."

 

EchoPx Technologies will provide you a Support ticketing system which helps meeting your company requirements and our Supporting software development team works hard on the development for quality.

 

Contact us for more information +91-8050-966-966

Get in touch.

Specializing in Web & Interactive design; Websites, WordPress Development, Mobile sites, Content ... Feel free to get in touch with me using the form below. please contact us at +91-8050-966-966, www.echopx.com

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Contact details

Asking a question/sending information by email. The website and admissions enquiries system are the quickest way to receive answers to any questions you. please contact us at +91-8050-966-966, www.echopx.com

No. 15/1/1, 3rd Floor, Above CANARA BANK ATM, 18th Main Road, 'A' Bock, Subramanya Nagar, Bangalore 560 021. India.

+91-8050-966-966 / +91-97400-93291

info@echopx.com and surya@echopx.com

www.echopx.com

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