What is CRM software?
In CRM (customer relationship management), CRM software is a category of software that covers a broad set of applications designed to help businesses manage many of the following business processes:
- Customer data
- Customer interaction
- Access business information
- Automate sales
- Track leads
- Customer support
- Clients and contacts
- Support vendor / partner relationships
- Knowledge and training
- Assets or resources
While CRM software is most commonly used to manage a business-customer relationship, CRM software systems are also used in the same way to manage business contacts, employees, clients, contract wins and sales leads. Typically, CRM software is used in the enterprise, however many products scale and can be used in a business of any size.
Why does CRM SOFTWARE plays vital role in todays buisness?
Today’s CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the customer’s known history and prior interactions with your business.
What is Vtiger CRM and how does it help with CRM practices?
Vtiger CRM is a cloud software application that helps businesses be more customer oriented through software. It centralizes a database of customers and all of the information, about them. This means contact information, internal notes and documents, calendar events, deals, phone and email conversations, and more. It then contains a set of tools to build process and enable customers to flow smoothly through marketing, sales, and support, and to monitor each customer as they do so. Customer facing teams can then use Vtiger to learn about each customer, communicate with them, plan and manage their customer-facing work, and even automate repeated tasks.
All Sales Professional Features of crm softwatre vitiger
- Manage contacts
- Leads & opportunities
- Visual sales pipe
- Quote builder
- Mass email campaigns
- Web-to-lead forms
- Autoresponder emails
- Invoice Builder
- Accept Payments
- Multiple currencies
- Sales forecasting
- Sales insights
- All Help Desk Professional Features
- Manage cases
- Knowledge Base
- Customer portal
- Email & Web to-ticket
- Service-level agreements
- Support insights
- how does CRM do to help people work better?
How does VTIGER CRM do to help people work better?
- On-contact, deal, project conversations, so that context never needs to be explained
- On-screen, email, and text message notifications about upcoming events and tasks, and notes in which they’ve been mentioned
- Reports on employee, process, market segment, product, and other performance
- Mobile apps to access data and information
- Integrations that link Vtiger to more than 300+ popular business and social apps and much more