What is CRM?
Customer relationship management (CRM) is a term that refers to practices, strategies and technogies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth.
What is vtiger?
Vtiger CRM is a cloud software application that helps businesses be more customer centric through software. it then contains a set of tools to build process and enable customers to flow smoothly through marketing, sales and support, and to monitor each customer as they do so .
Vtiger CRM features:
- Lead management
- Account and contact management
- Customer support and service
- Campaign management
- E mail message sent to a large number of people at the same time.(mass mailing)
- Inventory management
- Integrated calendar, activity and notification management
- E mail integration and extensions
- Performance reporting
- Product customization
- Security management
- Opportunity prioritization
- Automatic lead capture
- FAQ creation
- Teams and access control
- Customer portal
- Subscription management
- Invoicing , sales, orders, purchase orders
- Case management
- Project management
Customer management features:
- Automatic notifications
- Calendar management
- Customizable reporting
- Customizable templates
- Email templates
- Reporting and statistics
- Sales reporting
- Social media integration
Vtiger CRM advantages:
- Easy to use
- Compare to other CRMs Vtiger CRM loads faster
- vTiger‘s user interface is more intuitive and easier to use.
- The necessary software, such as Apache, MySQL, And PHP are integrated, and executables are made available both for windows and Linux operating system.
- VTiger CRM Software provides open source add –ons for Microsoft outlook, Mozilla, Microsoft word and customer Portal, which are more value to the end users by providing many enterprise features.
- VTiger is absolutely FREE and does not require an FREE and does not require any up-front investment.
- It allows pre-sales and post-sales activities be integrated in a single application and provides rich user-experience with product customization and excellent customer support.
Vtiger CRM disadvantages:
- Developer team is restricted according to the financial possibilities.
- Further development (releasing of new versions)is slower than in sugar CRM.
- Vtiger lacks visibility among CRM software buyers. The company’s messaging and promotion is difficult to find and most CRM software buyers, even open source CRM software buyers, fail to identify vtiger as an option.
Why should choose vtiger CRM?
Because vtiger CRM is the only open source CRM System, Which offers you everything for your enterprise. It is flexible, modular and customizable to your individual work processes.
How vtiger works?
Vtiger CRM has open source architecture to its new dimension that allows users and control in your own ways. Vtiger has a superior technology that enables grip on reporting, management information database, case studies, lead management, and inventory management and so on.
- Web based can access from any where
- Simple to use and no technical training required
- Domain experts to look out of any level of customization
- Include set of over 40 tools
- Zero licensing cost, only support and customization
- Delivers post and pre-sales activates ,rich user experience and excellent customer support
- Offers range of user-interaction features like integration with emails system, PDF document generation. and so on